April 26, 2014
When you facilitate counseling, case management, therapy, advocacy, etc:
  1.  Join everyone. Put everyone at ease; Monitor the energy & the relationship
  2. Be Empathetic, to everyone. Model and demonstrate showing understanding; Get clarity
  3.  Reflect and validate feelingsAttend to affect,  everyone’s
  4. Relabel negatives to positives. Block negative definitions; Promote positive definitions
  5.  Reframe, reframe, reframe. Create possibilities; Change perspectives; Change definitions; Shift meanings
  6. Identify discrepancies. Between: thoughts & behavior; behavior & feelings; thoughts & feelings;
  7.  Support self-efficacy. Encourage thoughtfulness;  Help person served make their own decisions

April 26, 2014
When facilitating a family session, you want to help everyone:
  1. Speak one at a time, without interruptions
  2. Pay attention (eye contact and body posture should reflect
  3.  Listen reflectively/actively
  4.  Respond to speaker
  5.   Use “I” statements (to accept responsibility and demonstrate ownership)
  6.   Make statements rather than ask questions to make points (questions put listener in a defensive position)
  7.  Identify and directly express feelings

April 26, 2014
Your clients will stay connected to one another if you can help address these rules:
  1. Stick to the present.  Leave the past in the past.
  2. Stick to the subject.  Discuss one issue at a time.
  3. Don’t hit below the belt.  Fight fair.
  4. Don’t quit. Engagement ends when mutually agreed upon.
  5. Don’t try to win, ever. Relating is more important than winning.
  6. No violence physically, mentally or emotionally.